RETURNS AND EXCHANGES
Your satisfaction is our priority. Please check your order upon delivery. To complete your return, we require a receipt or proof of purchase.
• If for any reason you are not satisfied, you may return unused, unwashed, and undamaged products in their original packaging within 30 days of the delivery. DVDs, CDs, and calendars are non-returnable.
• If you seek a replacement but the item is no longer available, a refund including any applicable shipping and handling charges will be made.
Please note that any merchandise that has been used, altered, or damaged will not be accepted. Shen Yun Shop reserves the right to refuse any return of merchandise that does not meet the above requirements.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. Refunds are estimated to be completed by your service provider within 7-10 working days. All refunds will be credited back to the account used at the time of purchase. Shipping and handling charges of the returned item may apply.
We recommend shipping via DHL for tracking purposes. Shen Yun Shop is not responsible for items lost during shipping, and cannot process your return until the item is received.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Place your return item in its original packaging and mail it to Shen Yun Shop at:
Recknagel Consulting GmbH & Co.KG | Shen Yun Shop | Schillerstr. 4, 60313 Frankfurt | Germany.